Cousins are a dynamic organisation providing reactive and
scheduled facilities management services to blue-chip clients. The
nature of their business demands reliable and efficient systems
that can manage their processes, and that reflect their ISO9001
They have experienced rapid growth over the last 10 years which
lead them to implement databases to address specific processes.
However, these databases were all separate and shared no common
Our remit was to integrate these systems and consolidate data,
whilst at the same time develop new functionality.
Following several requirement gathering workshops, together we
developed a wireframe design and specification which visually
communicated our proposed integration solution. The plan was to
integrate all existing systems whilst developing a completely new
environment and also implementing improvements to existing
The system included:
The system is an end-to-end enterprise solution that fully
integrates every element of the business.